Senior UX Researcher

AbleGamersApply for this Job
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This role is a part of the UK government's Kickstart Scheme and is only applicable to 16 to 24-year-olds in the UK who are not in education and are currently claiming Universal Credit. Click here to view more Kickstart placement opportunities.

September 30, 2021
Full Time
Washington, DC
From $80,000 a year

AbleGamers is creating opportunities that enable play in order to combat social isolation, foster inclusive communities, and improve the quality of life for people with disabilities. We’re using the power of video games to bring people together, improving quality of life with recreation and rehabilitation. And we need your help!

AbleGamers is the world's largest Game Accessibility Charity, and we are looking to grow our User Research Team. So if you are a Senior UX Researcher (Video Game Accessibility) and want to make video games playable by everyone, here is your chance!

COVID-19 considerations: At the moment we are not coming into the office everyday, but we will be in the future. In your application, please indicate if you are local to the Eastern-Pandhandle of WV or willing to relocate.

Account Management Responsibilities

  • Serve as the main point-of-contact for the company’s clients.
  • Establish, build, and maintain strong relationships with clients to build trust
  • Respond to clients’ inquiries received via email and calls.
  • Actively listen to each client to gain perfect understanding of their individualized needs and business.
  • Effective prioritization of workflow.
  • Multi-task between various inquiries and systems in a fast-paced environment
  • Identify current accessibility needs of external clients.
  • Identify the resource requirements to meet accessibility needs of external clients.
  • Create and maintain an accessibility plan for an organization over the lifecycle of title.
  • Seek input from external clients and internal stakeholders regarding timing and deadlines for work.
  • Ensure timely delivery of high-quality deliverables to external clients.
  • Properly manage client’s expectations and follow through on commitments.
  • Coordinate with peers to delegate and/or distribute tasks.

User Research Responsibilities

  • Independently plan and conduct user research activities for external clients and AbleGamers.
  • Recruit players for user research activities from internal lists and external contacts.
  • Prepare and distribute questionnaires regarding player experience in games.
  • Prepare and conduct interviews and focus groups with players with disabilities regarding their experiences in gaming.
  • Plan and execute expert reviews of accessibility in games.
  • Plan and execute playtests examining accessibility in games.
  • Analyze qualitative and quantitative data to provide insight into the experiences of players with disabilities in gaming.
  • Synthesize/analyze data and findings, developing and communicating actionable insights, and outputs to stakeholders.
  • Effectively communicate research results to clients (e.g. verbal/written reports) and/or external stakeholders (e.g. publications, presentations).
  • Provide recommendations and ongoing design consultation regarding solutions to barriers to players with disabilities in games.


  • A Master’s degree in game development or a field focusing on human participant research (e.g., psychology, human-computer interaction, human factors, communications, market research, anthropology, or similar) or equivalent experience.
  • Minimum 5 years of experience conducting research using standardized methodologies.

Knowledge/Skills User Research Skills

  • Deep knowledge of accessibility and the barriers encountered by people with disabilities in and/or outside of gaming.
  • Demonstrated experience designing and executing research projects using established quantitative and/or qualitative methodological approaches (e.g. interviewing, ethnography, field studies, questionnaire development and survey research, experiments, usability studies, contextual inquiry, instrumentation, biometrics, etc.).
  • Insight into game design principles highly desirable.

Management Skills

  • Highly motivated, self-starter
  • Exceptional interpersonal and communication skills.
  • Demonstrated project planning skills to set and manage timelines.
  • Ability to anticipate problems, propose a variety of solutions, and execute them.
  • Experiencing leading a team.

Desired Skills

  • Working knowledge of salesforce

Transferrable Skills

  • Good interpersonal communication (both written and verbal).
  • Excellent organizational and analytical skills.
  • Adaptable and quick learner that enjoys tackling a large variety of problems.
  • Can manage a variety of responsibilities on different projects.
  • Maintain a professional and friendly attitude with coworkers and participants.


  • 401(k) and 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance and health savings account
  • Life insurance
  • Paid time off
  • Relocation assistance
  • Vision insurance

AbleGamers - Combating Social Isolation Through Play

Our Impact

AbleGamers has created the largest impaneled group of people with disabilities in the world.  Our Player Panel program is a collection of hundreds of players with disabilities who advise the gaming industry. Our dedication to increasing representation and understanding of people with disabilities is evident throughout our work. We’ve empowered thousands of people to connect with the gaming world, and we’ve created multiple adaptive hardware solutions by working with our engineering team and research partners.

  • We’ve helped 3,568 people with disabilities (and counting!) through Peer Counseling and assistance with hardware and software challenges.
  • Engineered 49 custom equipment solutions for people with disabilities through the work of our in-house Engineering Research Team.
  • Trained almost 200 developers to make accessible games.
  • Distributed over 2000 decks of APX Cards.
  • Connected 328 players with disabilities to the industry since 2018, empowering them to lend their voice to create a more accessible gaming world.

AbleGamers creates opportunities that enable play in order to combat social isolation, foster inclusive communities, and improve the quality of life for people with disabilities.

We’ve made a long-lasting impact on the gaming world by highlighting the experiences of players with disabilities, sharing the feedback of our Player Panel, and working with industry leaders and developers to create more accessible gaming technology and experiences.

We’ve worked with Blizzard, Activision, Xbox, PlayStation, and so many more. We’ve made a mark on the developers of major games like Call of Duty, Overwatch, and World of Warcraft, to name a few. In addition, we work within the industry to enable developers to create adaptive gaming solutions, design more inclusive games, and create events accessible to people with disabilities.

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