Double Loop Games is looking for a Quality Assurance Lead with experience working on F2P live operated mobile games, to create testing processes, perform in-house testing, oversee external QA testers, to ensure high quality releases.
WHO WE ARE
We are a well-funded mobile game start-up focused on making delightful, relaxing experiences for the biggest audience in games: people who don’t think of themselves as gamers.
We're building an environment that's transparent, respectful, and family-friendly. Our current team is in California and Oregon, but we're happy to work with people remotely anywhere in the Americas. Diverse candidates encouraged. Kindness expected.
WHO DO WE WANT
Double Loop Games is looking for a QA Lead who has deep knowledge and experience in testing live-operated mobile games, ensuring bug-free live updates, player account integrity, and exceptional player-facing experience. The QA Lead will research submission requirements, create testing procedures and workflows according to best practices, and work closely with Production, Design, Engineering, Art and Data to develop test plans. They will also perform in-house testing and reporting, and help select and then manage external QA testers when we need to scale up test capacity for live launches.
You would be a perfect match for this position if you thrive in a heavily collaborative and iterative environment, you are enthusiastic about developing testing processes, managing bug databases, and ensuring high quality launches, and you are excited by the opportunity to make a visible impact on our games.
RESPONSIBILITIES
- Ensure the team understands and uses best practices for testing live-operated mobile games, including versioning, test staging, cloning live accounts to test with, and more
- Research and maintain latest information on submission requirements to the App Store, Google Play, etc.
- Develop functional test cases and test plans curated to specific phases of development, (including Production, limited Soft Launch, and Global Launch), and specific title features, and mock review feedback
- Perform functional and compliance testing, overseeing the execution of test plans and enforce accurate bug reporting
- Work closely with Production to set up submission and test accounts with 1st Party App Stores, and to test and submit builds
- Triage bugs; review all issues entered by internal and external teams to ensure bug reports include required information, are properly assigned, and conform to Double Loop QA standards
- Reviews all disputed (‘Not a Bug,’ ‘Will Not Fix,’ and ‘Duplicate’) issues with Production
- Help to evaluate and choose external QA vendors
- Manage QA resources and schedule for yourself and external test teams that will be scaled up and down through development phases
- Help select, and then lead an external QA test team. Act as their main point of contact, communicating their priorities and requirements, monitoring and evaluating their bug quality, and ensuring that proper workflow is followed.
- Review and assess compliance reports from App Stores
- Work with engineering to automatically generate meaningful daily reports on title quality and stability
- Create daily or weekly, as needed, reports summarizing title quality, stability, and issues for stakeholders
- Communicate significant game breaking and qualitative issues to Producers and company leadership
- Research, document, and maintain a knowledge base of first-party test tools, technical requirements, and best practices
- Progressively refine test and general processes for continuous improvement in development and live operations
- Coordinate the setup of hardware and test resources
- Manage bug database onboarding, usage, and reporting quality for internal and external team
- Understand and embrace the constraints of a game development cycle (you know when bug fixing, and optimization become more important than new features.)
QUALIFICATIONS
- Experience with bug tracking solution required (JIRA / DevTrack / Bugzilla / etc.); experience with JIRA strongly preferred
- 2+ years in a Lead QA role on a mobile F2P game, live operated at scale
- 4 years total video game QA experience
- Able to identify defects in video games and report defects in a clear and concise manner
- Able to compare implementation in-game against specifications and report variances in a clear and concise manner
- Capacity to create and implement innovative testing procedures and materials
- Experience coordinating with external contractors preferred
- Excellent communication, planning, and organization skills
- Extreme attention to detail
- Ability to communicate in English, both verbally and written
- Conscientious and self-motivated
HUGE PLUSSES
- Experience with Unity
- Experience with profiling tools (Unity's profiler, Instruments, Snapdragon profiler)
- Experience with testing analytics
- A love of relaxing, delightful gameplay, and beautiful worlds filled with both outdoor spaces and intimate village life
- A strong desire to step outside of your comfort zone and learn new things
WHAT ARE WE OFFERING?
- Full-time role with benefits
- Interesting, highly original work in a small, supportive and well-funded start-up led by two women who are industry veterans
- Flexible working arrangements. Work from home wherever you may be as long as you have a reasonable number of overlapping hours with the pacific time zone (+/- 3 hours for this role) and fast, reliable internet connection
Please send your full resume, references, and anything else you think we should see to jobs@doubleloopgames.com.
