Senior Community Manager

East Side GamesApply for this Job
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This role is a part of the UK government's Kickstart Scheme and is only applicable to 16 to 24-year-olds in the UK who are not in education and are currently claiming Universal Credit. Click here to view more Kickstart placement opportunities.

Posted
September 22, 2021
Full Time
Vancouver, BC
Remote

WHAT IMPACT CAN A SENIOR COMMUNITY MANAGER HAVE AT ESG:

As a Senior Community Manager, you will join East Side Games and work on creative and engaging content on one of our biggest titles: It’s Always Sunny In Philadelphia and a new exciting IP! You’ll lead a small team of Community Managers, enabling their success as our studio grows. Daily, you’re interacting with a global player base through live streams, social media platforms, newsletters, and in-game notifications. This role is a unique blend of mentorship and creative, content creation with our Growth, Production and Art teams.

WHAT YOU WILL DO:

  • Provide people leadership to our Community Managers.
  • Produce live streams. You’ll play our titles and interact with our globally distributed audience.
  • Work on editing, proofreading, posting, blogging, and creating other inbound content.
  • Meet with game producers and external brand holders to develop and plan strategies related to improving customer engagement
  • Assist games teams and customer support with social media messaging for live operations issues.
  • Engage directly with players on social media, answering questions or simply replying to a compliment with an appropriate GIF.
  • Report and track the effectiveness of social content and email campaigns.
  • Play our games!

WHAT YOU BRING TO ESG:

  • 3+ years’ experience in online or digital inbound content marketing, preferably within the mobile game space.
  • Bachelor’s degree and/or college diploma in business, marketing, or communications, or equivalent experience. Applicable work experience without a degree is 100% acceptable too!
  • Previous experience leading a small team
  • Comfortable being in front of a camera and engaging our player base with fun, authentic, interactive live streams.
  • A craft in writing, with clear examples of engaging copy for social posts, newsletters or in-game news features
  • Proficiency with email marketing tools (e.g. Mailchimp), social media scheduling tools, one or more content creation editing tools (video preferred), and landing page creation (e.g., Unbounce).
  • Ability to handle multiple projects and deadlines.
  • Detail-oriented and excellent organizational skills: accuracy is essential.

YOU ARE:

  • You enjoy games, particularly mobile games. You are on top of the latest games, trends, and what’s happening in live events.
  • Hungry, humble, and smart and can use these three pillars to impact you and those around you.
  • Comfortable in an environment where priorities and plans change rapidly, but with intention.
  • Ability to communicate across disciplines and seniority levels.
  • Solution-oriented, self-motivated, and diligent.
  • Community-minded, whereby a collective mission of the project is a shared priority.
  • Empathic, compassionate, and curious.
  • Your values are governed by justice, equity, diversity, and inclusion.

BENEFITS:

Working at East Side Games is a fun, rewarding experience. Our studio culture is built around hiring the best people to craft quirky games for a highly engaged and very vocal fan base. Everyone who works here keeps a sharp eye on industry trends and strives to make hit games to be proud of. No matter what your role is in making our games, your contribution counts. You will learn a lot about the business and being entrepreneurial, plus working in smaller teams means everyone has a greater sense of ownership. Check out some of the other perks that come with the job:

Benefits for Full-Time Employees

  • 3 weeks of vacation
  • 7 PTO days
  • 2 Conference days
  • 1 Volunteer day
  • 1 Anniversary day
  • Extended health benefits: health, dental, vision, and more!
  • Health Spending Accounts: top-up your extended health benefits (HSA)
  • Career development credit: $1,000 per year to use toward your own growth and learning
  • Maternity and parental leave top-up program!

Studio Resources and Activities

  • Library, game, and reference materials
  • Check out a Switch or a retro console
  • Vancouver Canucks tickets and special events with the Canucks
  • Lift tickets to our local mountain – Cypress!
  • Activities and team events: sword fighting, summer BBQ, holiday parties
  • Game Jams! Prototyping rapid and social games!
  • Weekly lunch and learn: catered lunch and epic presentations
  • Team breakfasts and coffee card for one-on-one meetings
  • Outreach and sponsorship for local events and schools
  • Networking and training with technology partners and friends
  • Giving back through social causes we support

Other Cool Stuff

  • Decent coffee!
  • Company swag that you actually want to wear in public
  • Monthly Facebook, App store or Play store research credits
  • Access to big name industry events and conferences
  • Referral bonuses for finding awesome candidates

east side games logo

WHAT DOES IT MEAN TO WORK AT ESG?

We are East Side Games – a pillar in beautiful Vancouver’s gaming community. Our mission is to create games that are easy to pick up, hard to put down, and don’t suck! We put players at the heart of our evolution, independence, and profitability. With their help, we’ve defined the narrative, idle gaming space with huge brands IPs that reach the lives of millions globally… And we’re just getting started!

Culture rules here, and that’s what makes us unique. We put people at the core of what we do. We believe that you can steer the ship of your career, and we anchor through support, trust, and connection. Tackle your challenges, share your learnings, then share a drink with the studio in our weekly Cheers Friday Announcements. Have we piqued your curiosity? Then check out our amazing Culture and Benefits!

WE’RE BUILT ON THE FOUNDATIONS OF DIVERSITY AND INCLUSION

East Side Games are an equitable employer that values justice, equity, diversity and inclusion. We welcome and encourage people of marginalized backgrounds, particularly 2SLGBTQIA+QTBIPOC folks, to apply, and will acknowledge and value the strengths you bring to foster yours and the studio’s growth.

If this sounds like something you hoped for and more, and you’re enthused to build genre-defining narrative idle games, click the “Apply Here” button below. If now is not the right time for you but you know someone who would be a great match for us at East Side Games, check out our referral bonus here! Let’s build great games together

WHAT’S NEXT?

If you think this is an exciting opportunity, please apply here.

Due to a small (but completely awesome) recruitment team, only those candidates that qualify will be contacted.  Thanks for your interest in ESG and we wish you super success in your job search!

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