We are seeking an experienced senior community manager to help us develop a positive, healthy audience relationship strategy.
IGN’s team is made up of all kinds of people that share a common love of games, TV, movies, comics, tech, and all things geeky. We strongly encourage people of every race, gender, sexual orientation, and background to apply.
What this role will work on:
- You’ll represent the voice of both the audience within our organization, as well as the organization within our community
- You’ll be responsible for all aspects of our global community strategy and policies
- You’ll collect and analyze data about audience behavior and share learnings with our teams
- You’ll ensure we’re fostering positive conversations around our content on multiple platforms (IGN.com, YouTube, etc.)
- You’ll be working closely with our content team to track audience sentiment, help inform editorial decisions, and develop new content opportunities that connect and relate to our audience
- You’ll work with department heads across content, product and audience development to drive sign-ups and membership programs
- You’ll work with our product team to help evolve our core community tools around comments and message boards to improve discourse, as well as audience tools like polls and Face-Offs to drive engagement
- You’ll oversee our global moderation team
What will get our attention?
- You’re already familiar with IGN’s content and audience
- You have content production and community experience
- You have experience leading a community strategy that works for a large audience of varying opinions and taste
- You’re great at conflict resolution
- You have experience managing a team
- You can demonstrate how you’ve used data to shape a community and communication strategy
- You have researched IGN and have a familiarity with the community we’ve built and the challenges we face
- You have imaginative ideas for how to engage our audience and ensure they’re happy, repeat users
It would be extra awesome if
- You are based in San Francisco or Los Angeles, although that’s not essential
- You’ve worked for a large media, games, or entertainment company
- You’re passionate about gaming and pop culture
- You’re comfortable on camera and have had hosting or streaming experience where you’ve engaged with your own community
We can appreciate that community management skills can be developed from a variety of professional backgrounds and experiences involving fans or a community base, so please don’t hesitate to apply if you don’t have what might appear like directly applicable or formal experience. Social media managers, hosts and on camera professionals, tournament organizers, and many other backgrounds can lend themselves to these talents and we’d like to encourage everyone interested in applying to do so.
If you think this sounds like the job for you, please apply, and make sure to provide a resume and cover letter. (If you’re having any problems with multiple attachments, feel free to make a singular, longer document including all your materials in one file.)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.