Support Agent

Panic
alert with exclamation point inside a cirle
This position has been closed.
Posted
January 18, 2023
Full Time
Portland, OR
On-site
$45K per year

Hi there! A whole lot is happening right now at Panic and we need your help.

Panic, a 25-year-old company in Portland, Oregon that is a Mac software developer, video game publisher, and game system hardware manufacturer — quite a unique combo — is seeking a Playdate Support Agent to work at our headquarters. Playdate is our yellow handheld gaming system, shipped around the world, and beloved by many. But Playdate's success means a growing number of support inquiries. The ideal candidate for this position will have customer service experience as well as experience shipping and receiving packages.

How about it?

 

Responsibilities:

  • Front-line tech support. Respond to customers experiencing problems with their Playdate via email and social media
  • Identify and communicate problems with Playdate orders, hardware, software, and tools to our engineering and hardware teams
  • Arrange for RMAs as needed and handle the receiving, processing, and analysis of returned units
  • Review and improve documentation on the return process

 

Qualifications:

  • Ability to work with teams with a wide range of backgrounds and ways to collaborate
  • Excellent grammar and written communication skills
  • Folks from underrepresented groups strongly encouraged to apply

 

Location:

Panic has grown to include people from all over the country working remotely, but this particular job requires someone to be on-site at our Portland, Oregon office to receive and process Playdate returns. For this reason we cannot accept remote workers for this position; however, Panic offers up to $5K in reimbursement for relocation expenses if you'd like to move here.

 

Salary:

The estimated salary for this full-time position is $45K annually. Benefits include:

  • Participation in twice-yearly profit sharing bonuses
  • Flexible vacation policy with two-week minimum
  • Guideline 401(k) plan with guaranteed 8% company contribution
  • Comprehensive medical, dental, vision, life, and Long-Term Disability Insurance
  • Health Savings Account fully funded with monthly company contributions
  • Paid 8-week Maternity/Paternity Leave
  • Paid Employee TriMet Transit Passes

 

Inclusion & Diversity:

Today, our team (and often our industry) is missing the voices of a lot of people who could make our wonderful apps even better. We want that to change. We want to broaden our team to include folks whose diverse backgrounds and experiences will inspire and guide our products to new heights. We highly encourage people from traditionally underrepresented groups to apply for our open positions. We work hard to foster an environment at Panic that empowers individuality, empathy, and innovation, and we’re looking forward to what you’ll bring to the table.

 

Sounds interesting? Please apply!

To learn more about our company and history, please visit our website

Also, a standard and important Panic note about our job postings. If you read our qualifications, and feel like you’re really really close to hitting them all, but you’re missing one — or maybe you aren’t super confident or are prone to imposter syndrome and a voice is telling you to walk away — please consider pushing through and applying. None of us here are perfect geniuses or have it together 100% — we’re all just doing the best job we can, and I’m confident you can do that too.

This application will close EOD on January 31st, 2023. We really look forward to hearing from you!

Note: in the 'Cover Letter' text box, please briefly introduce yourself, and explain why you are interested in applying for this position. Thanks!

If you need to resubmit your application for some reason please reply to the automated response and let us know.

About 
Panic

Located in beautiful, rainy, extremely beautiful Portland, Oregon, we're an independent software company with about 25 employees and a lot going on. Founded in 1997 as a fully self-funded, independent, and sustainable business, our award-winning macOS and iOS apps are loved by users around the world.

Our product philosophy: to create absolute best-of-class applications and tools that people need to use every day, and to experiment with new and uncertain ideas that can generate inspiration. Balancing both keeps our work interesting.

Today, our team (and often our industry) is missing the voices of a lot of people who could make our wonderful apps even better. We want that to change. We want to broaden our team to include folks whose diverse backgrounds and experiences will inspire and guide our products to new heights. We highly encourage people from traditionally underrepresented groups to apply for our open positions. We work hard to foster an environment at Panic that empowers individuality, empathy, and innovation, and we’re looking forward to what you’ll bring to the table.

Featured Game
s

Nour (Terrifying Jellyfish) is an experimental food art game designed to make you hungry. Free from the constraints of scores, time limits, and realism, Nour lets you play with your food as if you're a kid again, with no mess to clean up.

Untitled Goose Game (House House) is a slapstick-stealth-sandbox, where you are a goose let loose on an unsuspecting village. Make your way around town, from peoples' back gardens to the high street shops to the village green, setting up pranks, stealing hats, honking a lot, and generally ruining everyone’s day.

Firewatch (Campo Santo) is a mystery set in the Wyoming wilderness, where your only emotional lifeline is the person on the other end of a handheld radio.

👋 Hi! Nate from Work With Indies here. You already know Panic works with the best developers on incredible, artistic, original, and often quirky games (also, a handheld game console with a crank!?).

The team also happens to be full of some of the funniest, kindest, and most talented people that you will meet. Like IRL BFFs. I'd consider interviewing just to hang with them for a few hours. A+++ would recommend.

More Jobs at
Panic
It looks like this team may not have any current job openings. Sign up for our newsletter and we'll be sure to let you know when they post a new role.
You may also wish to check for open roles on their
website.
Recent
QA & CS
jobs
Thank you for joining! New issues are sent every Wednesday!
Oops! Something went wrong. Please try again.