Customer Support Manager

tinyBuildApply for this Job
Posted
October 3, 2020
Full Time
Anywhere
Remote

tinyBuild is looking for a full-time Customer Support Manager, fluent in Russian language. You will be taking care of various support related inquires via email, Steam forums, Discord, etc., building and maintaining a help center, and overall ensuring top quality of support provided to our players.

This is a remote position.

Responsibilities

  • Answering players’ inquiries related to tinyBuild games via a ticket system (Zendesk)
  • Building, maintaining, and expanding our help center
  • Assisting in establishing and implementing new processes and best practices in our budding support department
  • Building deep knowledge of tinyBuild games
  • Providing bug reports to the QA department
  • Providing weekly sentiment reports based on Steam reviews and other sources
  • Participating in sync calls with various teams

Qualifications

  • Proficient in Russian and English (C2)
  • 1-year minimum experience in Customer Support
  • Solid time-management and problem-solving skills
  • Proficient with Windows and various consoles, general tech-savviness
  • Customer Support mindset: empathetic, friendly, with a genuine desire to help people

Would be an advantage

  • Good sense of humor
  • Passionate about gaming
  • Experience with Zendesk
  • Proficiency in other languages
  • Experience with web design​

About tinyBuild

Founded in 2013, tinyBuild is a game developer morphed into a video game publishing label. Known for games such as Hello Neighbor and Graveyard Keeper, the company has offices in Amsterdam, Netherlands; Riga, Latvia and headquartered in Bellevue, WA.

Please email your resume to jobs@tinybuild.com

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