Customer Support Manager

tinyBuildApply for this Job
October 3, 2020
Full Time

tinyBuild is looking for a full-time Customer Support Manager, fluent in Russian language. You will be taking care of various support related inquires via email, Steam forums, Discord, etc., building and maintaining a help center, and overall ensuring top quality of support provided to our players.

This is a remote position.


  • Answering players’ inquiries related to tinyBuild games via a ticket system (Zendesk)
  • Building, maintaining, and expanding our help center
  • Assisting in establishing and implementing new processes and best practices in our budding support department
  • Building deep knowledge of tinyBuild games
  • Providing bug reports to the QA department
  • Providing weekly sentiment reports based on Steam reviews and other sources
  • Participating in sync calls with various teams


  • Proficient in Russian and English (C2)
  • 1-year minimum experience in Customer Support
  • Solid time-management and problem-solving skills
  • Proficient with Windows and various consoles, general tech-savviness
  • Customer Support mindset: empathetic, friendly, with a genuine desire to help people

Would be an advantage

  • Good sense of humor
  • Passionate about gaming
  • Experience with Zendesk
  • Proficiency in other languages
  • Experience with web design​

About tinyBuild

Founded in 2013, tinyBuild is a game developer morphed into a video game publishing label. Known for games such as Hello Neighbor and Graveyard Keeper, the company has offices in Amsterdam, Netherlands; Riga, Latvia and headquartered in Bellevue, WA.

Please email your resume to

Apply for this Job
related jobs
Thank you for joining the Work With Indies newsletter! The next issue will arrive on Sunday.
Oops! Something went wrong. Please try again.