Community Manager

Treehouse GamesApply for this Job
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This role is a part of the UK government's Kickstart Scheme and is only applicable to 16 to 24-year-olds in the UK who are not in education and are currently claiming Universal Credit. Click here to view more Kickstart placement opportunities.

Posted
November 10, 2021
Full Time
United States
Remote
treehouse landscape

Treehouse Games is looking for amazing people who are excited to create games that are the best way for friends to spend time together.

An engaged community is critical for the social experiences we want to create at Treehouse. We are looking for a Community Manager to be the voice for our studio and act as the conduit for player feedback for our first cooperative live service game. You will lead community growth efforts, own social media strategy, and create a process for gathering and reacting to community feedback. We believe that the best games anticipate the needs of players and relentlessly solicit and respond to feedback once live.

Our goal is to build a supportive team of strong communicators and area specialists that love to collaborate across discipline lines to create exciting experiences for friends to enjoy together. We are committed to remote working and already have team members across North America.

Responsibilities

  • Design and implement community strategy for our cooperative live service game.
  • Create player facing content like newsletters, blog posts, and events.
  • Collect community feedback and present it to the team. Then work with a team to make sure that critical concerns are addressed and clearly communicated back to the community.
  • Stay active in social channels and drive our social media strategy.
  • Manage and grow a community Discord.
  • Build and maintain a calendar of community events and content drops.
  • Find and build relationships with content creators and influencers.
  • Think globally and help us communicate with and gather feedback from users all around the world.
  • Write copy for player facing messaging.

Who You Are

  • Proficient at working in a fully remote team environment. We balance synchronous and asynchronous communication across multiple time zones to get things done.
  • Proactive at identifying areas of concern and independently acting on it. We're a small team and the impact of each person is huge!
  • Considerate with feedback in both directions. We work to always receive feedback gracefully, deliver feedback constructively, and have discussions and disagreements respectfully.
  • Persistent at maintaining a healthy perspective about the larger game we’re building together. We do the extra work to value every team member's point of view and we’re looking for fresh perspectives, especially of those from diverse backgrounds.
  • Excited to work on co-operative games with a focus on fun experiences with friends. We're making games we want to play!

Requirements

  • 3+ years experience in community or social media management for games or entertainment
  • Deep understanding of multiplayer game communities, experience navigating social media, and building influencer relationships
  • Skilled at crafting community plans for various stages of production.
  • Copywriting and brand communications
  • Deep understanding of player behavior and community engagement
  • Experience with community moderation and communication
  • Passion for building healthy inclusive communities
  • Excited about the value of player feedback

Benefits

  • Competitive salary
  • Company sharing in the form of equity options
  • Benefits (Health, Vision, Dental, Life)
  • Relocation assistance available
  • Flexible work hours and vacation policy
  • Fully remote

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About Treehouse Games

We’re a development studio focused on building collaborative games for a growing, global audience of players who use games as their favorite way to hang out together. Based in Los Angeles, Treehouse is venture-backed and built by industry veterans - half of the team comes from gaming powerhouses including Microsoft, Riot Games and the original DotA mod, and half comes from successful indie startups like Sirvo Studios and Industrial Toys.

We named our studio “Treehouse” because the world needs games that create an inviting hangout space where players spend time with their friends. We focus on the player impact we create through our work, we value feedback from players, and we believe the best teams are built on a culture of trust and respect.

Treehouse is making cooperative experiences that are all about quality time spent with friends. Games that do this well today see amazing engagement among audiences all around the world - we’re looking for diverse candidates with unique backgrounds to bring these and other meaningful perspectives to our team.

If you’re passionate about cooperative games and finding quality time with friends, we hope you’ll on the adventure.

We're currently hiring across art, design, marketing, operations, programming, and QA. You can view (and share) all of our openings here.

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