Hello!

It's me, your friendly neighborhood Rebekah Saltsman, CEO and co-founder of Finji, an award-winning hybrid game developer (Usual June, Overland, Canabalt) and publisher (Night in the Woods, Tunic, I Was a Teenage Exocolonist) located in Grand Rapids, MI. We are ready to hire a Community Assistant to help with managing our community Discord server.

This is a paid, part-time, fully remote (U.S. only) contract position that works directly with Finji’s Community and Social Media Manager and a team of volunteer community moderators. Finji works with a diverse set of collaborators, and folks from under-represented groups are strongly encouraged to apply.

We will be accepting applications until Wednesday, August 27th at 11:59PM EDT.

The Job

This role works directly with Finji’s Community & Social Media Manager to assist with managing, designing, and elevating our community Discord server.

Initial Responsibilities

• Review community and moderation guidelines and materials. Understand the values, goals, and communication styles for our community spaces.
• Familiarize yourself with our games and their sub-communities. Understand how they fit in with the Finji community as a whole.
• Ask questions, meet the communities and moderation teams with whom you will be working.
• Start the onboarding process on daily, weekly, and monthly tasks.

Main Responsibilities

• Engage consistently and actively with the Finji Discord community. Regularly drive conversation and identify opportunities for community cultivation and connection that are in line with our community goals and values.
• Collaborate with the Community and Social Media Manager to ideate, organize, and implement community events and opportunities for community connection.
• Assist with leading our team of volunteer moderators, instilling confidence, ensuring they understand our policies and procedures, and providing direction.
• Assist with identifying and training new volunteer moderators. Collaborate with the Community and Social Media Manager to update moderation guidelines and training materials as needed.
• Collect and respond to community feedback and questions. Monitor the health of the community and communicate problems, needs, and opportunities to the Community and Social Media Manager.
• Meet weekly with the Community and Social Media Manager.
• Moderate the Finji Discord in collaboration with volunteer moderators as needed. Assist volunteer moderators with monitoring and responding to support tickets as necessary.

Compensation

• $25/hour, 15-20 hours per week
• Studio commitment to a sustainable work-life balance and strict no-crunch policy.

About You

You love and are familiar with online communities, especially Discord communities. You consider yourself a conversationalist; you love meeting new people and finding common ground. You enjoy thinking about creative ways to get people to connect, and you think a lot about cultivating and engaging communities in strategic and playful ways. You enjoy designing experiences and rituals that communities will remember, from everyday interactions to larger-scale events. You take pride in seeing a diverse community thrive in a place you help manage with other thoughtful collaborators, and you know how to promote belonging. You need to maintain a space that is open, warm, and welcoming, and you hold others to that same standard.

You are exceptional at keeping confidential things confidential. You get a lot of joy and satisfaction from working closely with other people, including total strangers. You are a good communicator, and you love to collaborate. You enjoy strategy sessions and value documenting learned lessons. You will speak up if something seems wrong. You are comfortable learning and asking questions and you understand that all jobs have chores and that’s okay.

How to Apply

We’re funneling all interested parties through a new email address (click or right-click the apply button). Please include the phrase “Finji Assistant” in the subject line. We will reply to all serious inquiries in a timely fashion.

What to Submit

• Brief cover letter
• Resumé or CV
• Current location

You should expect to provide references or letters of recommendation if your application advances.

Final Thoughts

Even if you don’t have the longest resumé or the biggest portfolio, we’d still love to hear from you. We are looking for candidates that like to solve problems in creative ways and who are good at communicating and collaborating. In our…experience, experience doesn’t guarantee those particular qualities.

A majority of Finji staff are from backgrounds under-represented in games, so even if you don't see yourself represented in the game industry at large, this might be a good place for you.